Have Your Say
Have Your Say!

Have Your Say!

We want to see your creative side!

Calling all 11-25 year olds, We're looking for stories, podcasts, blog posts, articles, poetry, vlogs, posters, graphics, photography, art, music, films! Have your content put on our Blog! Get involved and email us at This email address is being protected from spambots. You need JavaScript enabled to view it.!

 
Covid-19 Update: Due to the current situation some of our services have been temporarily suspended. Sorry for the inconvenience. Stay Safe!

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Accessibility statement for Cardiff Youth Services

This accessibility statement applies to http://cardiffyouthservices.wales and http://cardiffyouthservices.wales/cy/.

This website is run by Cardiff Youth Services. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: This email address is being protected from spambots. You need JavaScript enabled to view it..

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Our contact details are:

Technical information about this website’s accessibility

Cardiff Youth Services is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. We are working on making sure that our website is as accessible as possible. If you notice any area that you think needs improvement please let us know by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Non-accessible content

Disproportionate burden

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We aim to constantly update and improve this website, this includes making sure that we stay up-to-date with accessibility standards and guidlines.

If you notice any areas of our website that do not meet accessiblity guidlines please let us know by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Have Your Say!

Have Your Say!

We want to see your creative side!

Calling all 11-25 year olds, We're looking for stories, podcasts, blog posts, articles, poetry, vlogs, posters, graphics, photography, art, music, films! Have your content put on our Blog! Get involved and email us at This email address is being protected from spambots. You need JavaScript enabled to view it.!

Cardiff Branding

Cymraeg
Get in Touch:
Tel: 02920 615260
CardiffYouthService@Cardiff.gov.uk

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